Why do I have several orders in my account when I’ve only placed one?

Please check the status of your orders via your customer account.

Some uncompleted order attempts may appear in your order history, even though they haven’t been confirmed.

Check the status of your order

To view the status:

• Log in to your customer account
• Go to your order history
• Check the status shown for each order

Common issue: payment not confirmed

• the payment has not been accepted
• or a problem occurred whilst finalising the payment

What should you do?

In this case, your order has not been processed.
We invite you to place a new order.